bagi 99 Privacy Policy
The security of your personal information is our top priority. Read this policy to understand what information we collect, why we collect it, and how we keep it safe.
Table of Contents
Introduction and Scope
bagi 99 takes the privacy of its members' personal information very seriously. This Privacy Policy ("Policy") describes what information is collected about you when you use the bagi 99 platform, how that information is processed and stored, and under what circumstances it may be shared with third parties.
This Policy applies to the bagi 99 website, mobile app, and all related services. You are encouraged to read this Policy carefully before using our services. By registering for or continuing to use our services, you are considered to have accepted the terms of this Policy.
This Privacy Policy should be read together with our Terms and Conditions, as both together form a complete legal framework governing your account and use of our services.
This Policy has been prepared in accordance with applicable laws and data protection regulations in Bangladesh. We manage your information following international best practices.
Information Collection
bagi 99 collects member information in several ways. The type of information collected depends on how you use our services.
2.1 Information Provided at Registration
When opening an account, you are required to provide the following information:
- Full name (as per National ID card)
- Date of birth (for age verification)
- Mobile number
- Email address
- Residential address
- Preferred payment method details (bKash, Nagad, Rocket, Upay, or bank details)
2.2 Information Collected Automatically During Service Use
When you use our platform, certain technical information is collected automatically:
- IP address and device information
- Browser type and version
- Platform activity logs (login, game play history, transactions)
- Session duration and page visit patterns
- Information obtained through cookies and similar technologies
2.3 Documents for Identity Verification
As part of security and fraud prevention, we may request a photo of your National ID card or passport during account verification. These documents are used only to confirm your identity and ensure account security.
Purpose of Information Use
bagi 99 uses collected information only for specific and legitimate purposes. We never process your information unnecessarily.
Your information is used for the following purposes:
- Account management: Creating accounts, verification, and ensuring secure login.
- Transaction processing: Facilitating deposits and withdrawals and maintaining transaction records.
- Customer support: Resolving issues and providing assistance via 24/7 live chat and email.
- Security and fraud prevention: Detecting unusual activity and keeping accounts secure.
- Promotional communications: Sending information about bonuses and offers, subject to your consent.
- Service improvement: Analysing user experience to improve the platform.
- Legal compliance: Maintaining records required to comply with applicable laws and regulations.
We never sell your information. Your personal information is not transferred to third parties for marketing purposes.
Sharing Information with Third Parties
bagi 99 may share your information with third parties in limited and specific circumstances. However, such sharing is always carried out in your interest and under strict confidentiality agreements.
4.1 Payment Processors
To process deposits and withdrawals, we work with bKash, Nagad, Rocket, Upay, and various banks. Only the minimum information required for transaction processing is sent to them. These payment partners operate under their own privacy policies.
4.2 Technology Service Providers
Server hosting, cybersecurity, and game software providers (such as Pragmatic Play, PG Soft, JILI, Evolution, and others) — these technology partners receive limited access to specific information needed to deliver services. They may not use this information beyond bagi 99's instructions.
4.3 Legal Requirements
Information may be provided when required by a valid order from a Bangladeshi court or competent authority. In such cases, we disclose only the information that is legally required.
4.4 What We Never Do
- Sell your information to third parties for marketing or advertising purposes.
- Use personal information for any unrelated business purpose without your consent.
- Disclose passwords or financial information to unauthorised parties.
Cookies and Tracking
bagi 99 uses cookies and similar technologies to improve your experience on the website. Cookies are small text files stored on your device that can identify you on your next visit.
5.1 Cookies We Use
- Essential cookies: Required to maintain login sessions and ensure security. Disabling these may prevent the site from working correctly.
- Functional cookies: Remember your preferences (language, display settings) so you do not have to set them again on your next visit.
- Analytics cookies: Collect anonymous statistics to help us understand which parts of the platform are used most.
5.2 Cookie Controls
You can block or delete cookies from your browser settings. Please note that disabling certain essential cookies may cause some parts of our service to stop working correctly, particularly login and payment functions.
Data Retention and Security
Keeping your information secure is one of bagi 99's primary responsibilities. We follow industry-leading technical and administrative practices.
6.1 Security Measures
- SSL encryption: All data exchanged between your browser and our servers is encrypted using SSL technology.
- Data encryption: Sensitive information such as passwords and financial details is stored in encrypted form in our database.
- Access controls: Only authorised staff have limited access to your information, and only when required for specific tasks.
- Security testing: Regular security audits and vulnerability assessments are conducted.
- Firewall: Advanced firewalls and intrusion detection systems are in place.
6.2 Data Retention Period
We retain your information for as long as your account is active. After an account is closed, certain information may be kept for the legally required period to meet legal obligations. Unnecessary information is securely deleted after the designated period.
6.3 Response to a Data Breach
If a security incident occurs, we investigate promptly and notify affected members as quickly as possible where required. Our incident response team is available 24/7.
Your Rights
bagi 99 believes you should have control over your personal information. We therefore provide you with the following rights:
7.1 Right to Access
You may request to know what information we have collected about you and how it is being used at any time. This information is available by logging into your account or by contacting the support team.
7.2 Right to Rectification
If any information we hold about you is incorrect, you can request a correction. Contact our support team to update your name, address, or contact details.
7.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. If any information must be retained due to legal obligations or an ongoing dispute, you will be informed.
7.4 Right to Object to Processing
If you do not wish to receive marketing communications, you may withdraw this consent at any time. This preference can be changed through your account settings or via the support team.
7.5 Right to Data Portability
You may request a copy of your account history and personal information in a structured format. Contact our customer service team to receive this.
For detailed guidance on exercising any of your rights, visit our FAQ section, or contact our team directly via 24/7 live chat or email.
Protection of Minors
bagi 99 strictly prohibits anyone under the age of 21 (21+) from using the platform. We do not knowingly collect or process any information from minors.
Age is verified at registration, and a National ID card or other document proving date of birth may be requested in cases of doubt. If we become aware that information belonging to a minor is in our possession, that account will be closed and the associated information deleted immediately.
To learn more about responsible gaming, read our Responsible Gaming section, which explains in detail how to keep yourself and your family safe.
Important: All bagi 99 services are for persons aged 21 and above only. No account is kept active without confirmation of 21+ age.
Changes to the Policy
bagi 99 reserves the right to amend or update this Privacy Policy as needed. Changes may be made due to service improvements, adoption of new technology, or changes in applicable law.
If significant changes are made, we will endeavour to notify members in advance via their registered email or a platform notification. The updated Policy will take effect from the date of publication, and that date will be shown at the top of the page as "Last updated".
Continuing to use our services after any changes will be taken as your acceptance of the updated Policy. We therefore recommend that you check this page periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, do not hesitate to get in touch. bagi 99's data protection team is ready to respond to any enquiry you may have.
Ways to contact us:
- Live chat: Directly via 24/7 live chat on the website or app
- Email: [email protected]
We provide support in both Bengali and English. Our team is always ready to assist with any matter relating to the protection of your information.
Always Ready to Protect Your Data
Our team is available 24/7 to help with any questions about your privacy